BUILD BETTER OPERATIONS
Inquiries go unanswered. Estimates sit. You’re still chasing the next step.
Get a plan you can use yourself, or work through one bottleneck with Lathen.
Eight questions. No email required.
Lathen calls you. No purchase required.
FOR GULF SOUTH SERVICE BUSINESSESLouisiana · Mississippi · AlabamaRemote and on-site support. Explore our service area ↗
WHAT HOG DOES
HOG designs, connects, and manages workflows around your people, tools, and customer commitments. Start with the problem that matters most.
“Did anyone get back to that inquiry?”
Capture inquiries, assign ownership, and make the next action clear.
Organize intake, qualification, responsibility, and follow-through across the channels we agree to support.
Try today: find the owner and next action for your last five inquiries.
“What’s holding up that estimate?”
Organize scope, pricing inputs, preparation, and review using your rules.
Define the information needed, the review owner, and the approvals required before an estimate goes out.
Try today: choose one open estimate and identify its missing input or decision.
“Whatever happened to that opportunity?”
Review stalled leads and estimates, choose the next action, and close the loop.
Agree what deserves another step and what should be closed. A response is progress to evaluate, not automatically a sale.
Try today: give one quiet opportunity a justified next action or close-out decision.
“Who’s keeping the customer updated?”
Organize requests, commitments, updates, and handoffs through agreed service stages.
Make responsibilities and the next update visible when work changes hands.
Try today: put an owner and next-update date beside one open customer request.
Understand how work moves. Define ownership. Connect the handoffs. Review what happens. Each Operation can stand alone and connect with the others. Operational Architecture is our methodology, not an additional product.
RESEARCH / CONTEXT / YOUR NEXT STEP
Response research gives owners a reason to examine delays. Your own records show where the work actually gets stuck.
HBR / U.S. RESPONSE AUDIT / 2011
42hoursAn audit of 2,241 U.S. companies found this average among those answering a web inquiry within 30 days.
A 2011 finding—not today’s U.S. average or a Gulf South benchmark.
Study + contextVELOCIFY / VENDOR ANALYSIS / 2012 DATA
391%Velocify associated first calls within one minute with this relative difference versus later calls.
Historical client data. An association, not proof that speed alone caused the difference.
Source + limitationsYOUR BUSINESS / A PRACTICAL CHECK
10inquiriesRecord when each arrived, the first human response attempt, and whether a real conversation happened.
Keep unanswered and unknown records visible. Review the next ten after one agreed change.
Use the free inquiry auditExternal studies, not HOG customer results or a promised sales increase. Ten records can reveal a process problem; they cannot prove a sales uplift.
More management research + what to measure ↗FREE TO KEEP. USE IT THIS WEEK.
New inquiries going unanswered? Promising opportunities going quiet? Pick the worksheet for the gap you want to close first.
Audit recent inquiries, assign response ownership, prepare a clear handoff, and use practical follow-up scripts.
Get my free Lead Operations kitSort stalled opportunities, track the next action, use relevant follow-up scripts, and run a seven-day recovery review.
Get my free Revenue Recovery kitTry today: choose one unanswered inquiry or stalled opportunity. Name an owner and set a next action date.
No email or account required. Files stay with you and do not sync to HOG.
DIAGNOSE FIRST. BUILD WITH PURPOSE.
Walk through a recent example and the time, delay, or rework involved.
Confirm the problem, the people involved, and what progress would look like.
Agree the workflow, responsibilities, tools, approvals, and review routine.
CLEAR PACKAGES. AGREED SCOPE.
Pricing follows the number of Operations you choose. Any one can be Core; any two can be Growth. Confirm the problem before choosing a package.
$2,500/mo
$3,500 one-time setup
Focus on one confirmed priority.
$3,500/mo
$6,000 one-time setup
Connect two areas that need support.
$5,500/mo
$8,500 one-time setup
Bring three Operations together.
$7,000/mo
$9,500 one-time setup
Connect the complete set of Operations.
A price illustration, not a recommendation to buy. Nothing is sent automatically.
Supported workflows, available capabilities, owners, tools, approvals, integrations, timing, contract terms, and any separate provider or travel charges. Your team keeps its business decisions. Setup and ongoing support are scoped together; package count does not guarantee every requested capability is available today.
HOG is in early development. Available capabilities, delivery scope, and progress measures are confirmed before you commit.
ONE WORKFLOW. A CLEARER NEXT STEP.
Ready to work on one recurring problem? Book a free 20-minute Workflow Review with Lathen. Get a one-page Action Brief: a change to test, a responsible role, and a measure for the first week of your test.
Louisiana · Mississippi · Alabama
Remote and on-site, with location and travel agreed in the proposal.
Choose an available time, add your name, email, and phone number, and confirm in Cal.com. Lathen will call the number you provide at your scheduled time. No purchase required. See what your free review includes. Privacy details.